Terms of service
Effective Date: 2025
Welcome to La Reine Collections ("we," "our," "us"). By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services. If you do not agree, you must not use our website.
1. General
1.1 These Terms and Conditions govern your use of our website and any purchases you make.
1.2 We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on this page with an updated "Effective Date."
2. Products and Pricing
2.1 All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time.
2.2 Prices are listed in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.
2.3 We strive for accuracy in pricing and product descriptions but cannot guarantee that all information is error-free. In the event of a pricing error, we reserve the right to cancel orders or contact you for instructions.
3. Orders and Payment
3.1 By placing an order, you agree to provide accurate, complete, and up-to-date information.
3.2 We accept payments via [list accepted payment methods, e.g., credit cards, PayPal]. Payment must be received in full before an order is processed.
3.3 We reserve the right to cancel any order for reasons including but not limited to:
- Suspected fraud
- Unavailability of stock
- Errors in product pricing or description
4. Shipping and Delivery
4.1 We deliver to addresses within Australia. Shipping costs and delivery times are outlined during the checkout process.
4.2 Delivery times are estimates and may be affected by factors beyond our control. We are not liable for delays caused by third-party couriers.
4.3 Risk of loss passes to you upon delivery of the order to your specified address.
5. Returns and Refunds
At La Reine Collections, we want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help!
Summary of Returns and Refunds Policy
- Eligibility: Returns are accepted within 14 days if the item is unworn, unwashed, in original condition, and not a final sale or custom-made item.
- Store Credit: Non-faulty items are eligible for store credit, which does not expire and can be used for future purchases.
- Faulty or Incorrect Items: Refunds, repairs, or replacements are available for faulty or incorrect items as per Australian Consumer Law.
- Process: To initiate a return, contact customer support via email, follow provided instructions, and return items at your cost unless the item is faulty or incorrect.
- Exchanges: Use store credit to reorder items. Stock availability is not guaranteed during the exchange process.
6. Intellectual Property
6.1 All content on our website, including text, images, logos, and designs, is owned by or licensed to La Reine Collections and is protected by copyright and intellectual property laws.
6.2 You may not reproduce, distribute, or use any content without our prior written consent.
7. Prohibitions
7.1 When using our website, you agree not to:
- Engage in any unlawful activity under Australian law.
- Transmit or distribute viruses, malware, or other harmful material.
- Attempt to gain unauthorized access to our systems or other users' accounts.
- Use the website in any way that disrupts or interferes with its normal operation.
- Misrepresent your identity or provide false information during transactions.
- Resell or exploit any products purchased for commercial purposes without our prior written consent.
7.2 Any violation of these prohibitions may result in immediate termination of your access to our website and legal action, as applicable under Australian law.
8. Limitation of Liability
8.1 To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
8.2 Where liability cannot be excluded, our total liability is limited to the amount you paid for the relevant product.
9. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in [insert state/territory].
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
La Reine Collections
Email: contact@lareine.au
Mail: PO Box 1005, Carnes Hill, NSW 2171