Shipping policy

Welcome to La Reine Collections! We are committed to providing a seamless shopping experience for all our customers. Below is our detailed shipping policy for orders placed through our online store:


1. Processing Time

  • All orders are processed within 2-3 business days (Monday to Friday, excluding public holidays).
  • Once your order is processed, you will receive a confirmation email with your tracking details.


2. Shipping Options and Timeframes

We partner with Australia Post to ensure reliable and efficient delivery across Australia.

  • Standard Shipping:
    • Estimated delivery time: 3-7 business days from the dispatch date.
    • Cost: Flat rate of $15 or free for orders over $79 AUD.
  • Express Shipping:
    • Estimated delivery time: 1-3 business days from the dispatch date.
    • Cost: Flat rate of $20 or free for order over $350 AUD.

Note: Delivery times may vary depending on your location and any unforeseen delays with Australia Post.


3. International Shipping

At this time, we only ship within Australia. Stay tuned as we expand our shipping options in the future.


4. Delivery Address

  • Please ensure that your shipping address is accurate and complete at the time of order.
  • La Reine Collections is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.


5. Tracking Your Order

  • Once your order has been dispatched, you will receive a tracking number via email.
  • You can use this tracking number to monitor your delivery on the Australia Post website.


6. Delayed or Missing Parcels

  • If your parcel has not arrived within the estimated delivery timeframe, please contact us at
  • We will assist in contacting Australia Post to resolve the issue.


7. Changes to Your Order

  • If you need to change your delivery address or cancel your order, please contact us within 12 hours of placing your order.
  • Once the order has been dispatched, changes may no longer be possible.


8. Returns and Exchanges

  • For details about returns and exchanges, please refer to our Return Policy.Thank you for choosing La Reine Collections. If you have any questions or need further assistance, feel free to reach out to us at  .